Commercial Service & Maintenance

Service Manager is a multi award winning Service and Maintenance application that can help manage the resources, products and services your business provides.

Access your data locally or from the field using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity and most importantly, improve customer satisfaction.

Service Manager integrates with Sage Accpac ERP Series products and product scalability across the ERP Series allows Service Manager to grow with your business, protecting your investment.

Service Manager links the different aspects of the Service process including:

• Quotations, Jobs, Projects, Invoices, Credits, Templates
• Job Planner, Labor Scheduling and Dispatch
• Response Tracking, Escalation Management
• Labor / Time Billing (Time Entry) 
• Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
• Service Level Agreements / Contracts
• Warranty, Manufacturer/Vendor & Customer Returns (RMA’s)
• Serialized Tracking of Equipment
• Symptom, Fault, Solution Knowledge Base
• Metering (including conditional maintenance)
• Site and Equipment History
• Rentals
• Requisitions and Purchase Orders
• Subcontracting
• Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries 
• Financial Distribution Statistics by Site, Employee, Model, Industry, and more
• Notations, Instructions, including File Attachments and Follow-ups
• Fully securitized Employee and Customer Web Portals
• PDA Mobile Field Solutions (online/offline)
• Integration to Sage Accpac GL/AR/IC/AP*/PO/SN/LT*/CRM
• Service Centers / Branches / Departments / Divisions
• and more

* Anticipated for release in 2006

For more information on Service Manager, call Balgord at 905-829-3541 or 1-877-222-7229 or send us a message.