Sage North America Congratulates Balgord Software Solutions on Achieving Customer Excellence Award
Oakville, ON, Canada, May 8, 2009 – Balgord Software Solutions, a software consulting firm specializing in helping small to midsized companies and nonprofit organizations improve their businesses operations with accounting, customer relationship management, and fundraising software solutions, was awarded a 2008 Sage Customer Excellence award on April 15, 2009. "Sage Customer Loyalty awards are provided to outstanding Sage Business Partners whose customers have ranked them above industry average in delivering an exceptional customer experience,” states Stephanie Kleber, Sage North America Senior Vice President and Customer Champion.
The Sage Customer Loyalty program surveyed all clients of Sage Business Partners using the Net Promoter® customer satisfaction measurement system. It asked how likely a customer would be to recommend the services of their Business Partner to a friend or colleague. Not only did Balgord receive scores above the average of other Sage partners, their scores were more than double the software industry average. "Our goal is to deliver customer experiences of such high quality that our clients recognize the value in our relationship and become Promoters,” says Annette Balgord, principal, Balgord Software Solutions. "We truly appreciate feedback from our clients as a reminder of what it takes to earn their loyalty, each and every day.”
About Balgord Software Solutions
Since our founding in 1993, Balgord Software Solutions has implemented hundreds of installations. Our award winning solutions and services have helped many satisfied clients meet today’s business and technology challenges head-on. We work to ensure that the solution we provide is the best fit for your organization, and is implemented and installed right, the first time. In fact, we guarantee you will be 100% satisfied with the work we perform regardless of project size, scope or complexity. Training, custom development, report writing, application integration and on-going software support are services offered to ensure client success. Balgord Software Solutions is active in the Greater Toronto Area and surrounding communities in Southern Ontario, including Mississauga, Burlington, Halton, Hamilton, Niagara, Brantford, Kitchener and Guelph. For more information, please call (905) 829-3541 or visit the Web site at http://www.balgord.com/.
About Sage North America
Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. At Sage, we live and breathe business every day. We are passionate about helping our customers achieve their ambitions. Our range of business software and services is continually evolving as we innovate to answer our customers’ needs. Our solutions support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage North America employs approximately 4,100 people and supports 2.9 million small and medium-size business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 14,500 people and supports more than 5.8 million customers worldwide. For more information, please visit the web site at http://www.sagenorthamerica.com/ or call 866-308-2378.
Legal
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
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