Spring 2009

This week, some members of our team will be attending the Sage Insights annual partner conference in Nashville. It is one of the most important learning events for us, and we have been participating for over ten years. We will attend educational sessions, executive keynotes, and the large exhibit hall. We’ll soak up as much content as we can to enhance our in-depth knowledge of the Sage products that you rely on us to implement and support. We’ll hear about the innovations and trends that will shape the future of the Sage solutions you use in your organization, now and in the future. And we’ll be able to provide feedback to key Sage contacts on what you have been telling us about your experience using Sage solutions.

Our commitment to you is that we will continue to invest in activities like this, so that we can offer the expertise you, our clients, require and expect.

Sincerely,

Annette Balgord, CGA
Principal

Productivity Tips

AR Collections Manager

Beginning with version 5.5, when you upgrade or purchase your Sage Accpac ERP system you receive the Extended Enterprise Suite. Importantly, this suite includes SageCRM along with an AR Collections Manager component. In this tutorial, we show how your accounting department can use the AR Collections Manager to proactively shorten your AR time and have more cash available for your business.

Speed Up Data Entry

Sage Accpac ERP provides Distribution Codes and Sets to help speed up data entry in Accounts Payable. In this tutorial, we’ll show you how they are used and how to set them up.

Learning Opportunities

Crystal Reports for Beginners

This training session is designed for the novice Crystal Reports user who needs to quickly become proficient in creating and modifying simple reports. Some of the topics include planning a report, creating a basic report, and adding formulas and summary totals.

Tuesday June 16, 2009 1pm - 2pm

Register

GL Financial Reporter for Beginners

Learn how to:
• Produce monthly, quarterly, biannual and annual comparative statements with any number of columns.
• Insert live Accpac data into existing Excel spreadsheets and templates.
• Print consolidated statements, or print statements for any accounting division represented by an account segment code.
• Run provisional reports for a financial snapshot prior to posting.

Thursday June 18, 2009 1pm - 2pm

Register

Save Your Money: Notice Regarding Sage Software ClientCare Renewal

You’ll notice that on the Sage annual software maintenance renewal invoices, Option 1 includes an additional fee for a Sage support plan. Most of you already have a Balgord Support Plan which provides software technical support, free training, and other benefits. You probably don’t need to add the Sage support plan. Most companies should choose the lower priced Option 2 which is for the software maintenance component only.

The renewal invoices are sometimes difficult to understand, so please give us a call and we’ll answer any questions you may have.

Sage North America Congratulates Balgord Software Solutions on Achieving Customer Excellence Award

Everyone at Balgord is very proud to let you know that on April 15, 2009, we were awarded a 2008 Sage Customer Excellence award.

"Sage Customer Loyalty awards are provided to outstanding Sage Business Partners whose customers have ranked them above industry average in delivering an exceptional customer experience,” states Stephanie Kleber, Sage North America Senior Vice President and Customer Champion.

The Sage Customer Loyalty program surveyed all clients of Sage Business Partners using the Net Promoter® customer satisfaction measurement system. It asked how likely a customer would be to recommend the services of their Business Partner to a friend or colleague. Not only did Balgord receive scores above the average of other Sage partners, their scores were more than double the software industry average.

"Our goal is to deliver customer experiences of such high quality that our clients recognize the value in our relationship and become Promoters,” says Annette Balgord, principal, Balgord Software Solutions. "We truly appreciate feedback from our clients as a reminder of what it takes to earn their loyalty, each and every day.”

We promise that we will try every day to provide you with outstanding service.